Program Manager, Business Analyst

The role

This person will lead high priority programs, special projects, and product initiatives while working directly with the Chief Operating Officer. They will also support the development and growth of KnoxAI by translating business and customer needs into product priorities.

What you will do

• Lead strategic programs and special projects from initial concept through execution.
• Partner with the COO to turn business priorities into actionable programs and solutions.
• Coordinate cross functional initiatives and resolve risks, dependencies, and blockers.
• Support KnoxAI product strategy and execution including requirements, roadmap, and releases.
• Serve as a bridge between technical teams and business stakeholders.
• Identify opportunities to improve, standardize, or automate business processes.
• Develop workflows, SOPs, documentation, and scalable operating processes.
• Build and maintain KPIs, dashboards, and reporting.
• Analyze business and operational data and translate findings into recommendations.
• Prepare executive briefings, business reviews, recommendations, and decision materials.

Required qualifications

• 3–5 years of experience in business operations, program management, product operations, strategy and operations, consulting, or a related role.
• Demonstrated ability to independently own complex projects and drive them from concept through completion.
• Strong program management, organization, and problem solving skills.
• Excellent written and verbal communication skills.
• Strong analytical skills and comfort working with KPIs, dashboards, and operational data.
• Experience improving processes and creating structure in environments where processes may not yet exist.
• Ability to influence and coordinate across teams without formal authority.
• Strong judgment, ownership, curiosity, and follow through.
• Ability to learn new business and technical concepts quickly and operate effectively in a fast moving environment.

Nice to have

• Experience in B2B SaaS, cybersecurity, cloud technology, AI, or federal technology.
• Experience with product management or product operations, including requirements, roadmaps, releases, QA, or customer feedback.
• Experience building processes, dashboards, reporting, or internal tools from the ground up.
• Experience working directly with senior executives.
• Familiarity with tools such as Jira, ServiceNow, Salesforce, Microsoft 365, and analytics platforms.
• Experience with federal customers or regulated technology environments

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PTO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of all required pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.