ServiceNow Platform Operations Engineer

The role

This person will administer and maintain the ServiceNow platform. They will configure ITSM modules, manage CMDB health, and build workflow automations.

What you will do

• Administer and maintain Knox's ServiceNow platform.
• Configure and support ServiceNow ITSM modules.
• Configure forms, catalog items, workflows, and platform security.
• Manage user access, platform governance, upgrades, and patching.
• Troubleshoot platform issues.
• Maintain CMDB health, data quality, and configuration item relationships.
• Support Discovery, cloud inventory synchronization, and operational asset management.
• Develop dashboards and reporting to monitor CMDB and platform health.
• Build and maintain workflow automations using Flow Designer and IntegrationHub.
• Create and maintain technical documentation and operational procedures.

Required qualifications

• 3–5 years of ServiceNow administration, platform support, or engineering experience.
• Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.
• Familiarity with CMDB administration, configuration items, and data quality best practices.
• Experience working with REST APIs, IntegrationHub, or system integrations.
• Strong troubleshooting, analytical, and organizational skills.
• Excellent communication and collaboration skills.
• Experience supporting enterprise SaaS, cloud, or managed services environments.
• Must be a U.S. Citizen residing in the United States.

Nice to have

• ServiceNow Certified System Administrator (CSA).
• Experience with Discovery, Service Mapping, or CSDM.
• Familiarity with AWS, Azure, or GCP.
• Experience supporting regulated environments such as FedRAMP, NIST, SOC 2, or HIPAA.
• ITIL Foundation certification.
• Experience working in Agile or DevOps environments.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PEO
• employee funded 401k plan

Before you apply

• Must be a U.S. Citizen residing in the United States.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal and DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.