Implementation Manager

The role

The Implementation Manager will own new partner launches from signature to live. You will run approximately five concurrent projects and align product, engineering, benefits, and commercial teams around delivery dates.

What you will do

• Own new partner launches from signature to live
• Run roughly five concurrent projects
• Align product, engineering, benefits and commercial around the same plan and the same dates
• Define what go-live actually means for each launch
• Chase blockers including with people who do not work for you
• Join partner calls alongside the Account Executive or Account Manager
• Keep internal tracking in Asana and the partner-facing view in sync
• Spot a slipping date early and communicate it to the team and the partner

Required qualifications

• Experience running multiple customer-facing implementations at once
• Technical depth comfortable with APIs and integration conversations, or a strong data and analytics background
• Track record of getting things delivered through people who do not report to you
• Calm and process-driven
• Comfortable in front of customers
• Able to hold a date, defend it, and change it early
• Highly organised and proactive
• Comfortable with pace and with processes that are still being built

Nice to have

• Benefits, HR tech, payments, fintech, cross-border or migration experience

Benefits

• Attractive stock options
• Health Insurance
• Life assurance (country dependent)
• Up to 5% matched contribution to a Workplace Pension (country dependent)
• WFH stipend to support your home office needs

Before you apply

• Recruiter screen
• Competency interview
• Task involving a real implementation scenario

About the company

Kota is a broker that runs employee benefits using a connected system. It powers benefits for more than 100,000 employees across various company types.