Senior Account Manager

The role

The Senior Account Manager in the Embed team will manage a portfolio of enterprise clients as a strategic commercial partner. This person will drive expansion across new countries, deepen stakeholder relationships, and provide insights to shape product and operational priorities.

What you will do

• Drive client growth by expanding usage across new countries, product modules and eligible populations
• Build clear account plans, forecasts and expansion roadmaps
• Spot upsell and expansion triggers and coordinate internal execution
• Own strategic relationships as the primary contact for post-launch Embed clients
• Build multi-level relationships across client Product, Ops and Commercial teams
• Run structured QBRs to align stakeholders
• Own client-level escalations and coordinate resolution across internal teams
• Track account performance across revenue, lives, satisfaction and operational health
• Distil client feedback into insights for Product, Expansion and Ops

Required qualifications

• 8+ years in account management, partnerships or customer success
• Strong relationship builder, confident with senior stakeholders and delivering board level presentations
• Experience of managing large complex renewals and multi year engagements
• Crafting of complex propositions, straddling technical, commercial and support
• Thrives in a dynamic, unstructured startup environment
• Iterates and executes quickly
• Highly organised, thrives under pressure, able to manage multiple clients at pace
• Experience of going from zero to one and building new commercial frameworks
• Has sold and managed technical products previously

Nice to have

• Prior experience in health insurance, benefits, EOR/GP or SaaS/Fintech

Benefits

• Attractive stock options
• Health Insurance
• Life assurance (country dependent)
• Up to 5% matched contribution to a Workplace Pension (country dependent)
• WFH stipend to support your home office needs

About the company

Kota is a broker that runs employee benefits using a connected system that replaces manual admin. The company powers benefits for more than 100,000 employees across various company types.