Director - Financial Crime Office (Deputy AML Officer); Head of Regulatory Relations and Testing

The role

You will lead four pillars of the Compliance function: Financial Crime Office, Regulatory Relations, Complaints Management, and second-line Compliance Testing. You will own how the company detects financial crime, manages regulatory relationships, resolves customer complaints, and tests compliance controls.

What you will do

• Lead AML/ATF and sanctions compliance program and enterprise risk assessments
• Oversee transaction monitoring, alert management, and regulatory reporting to FINTRAC
• Direct KYC and customer risk rating standards
• Serve as central point of coordination for regulators
• Lead management of regulatory examinations, reviews, and information requests
• Own the enterprise complaints management program
• Oversee handling of escalated and designated complaints
• Design and deliver the independent Compliance Testing Program
• Lead, coach, and develop a multi-disciplinary team
• Apply AI, machine learning, and automation to compliance processes

Required qualifications

• 10+ years of experience across AML and financial crime, compliance testing or audit, regulatory relations, or complaints within financial services
• Deep working knowledge of Canadian consumer protection, AML, retail banking or payments, and privacy legislation
• Direct experience managing regulatory examinations or information requests

Nice to have

• relevant designation (CAMS, CFE, CIA, CPA, CRCM, or equivalent)

Benefits

• work-life integration
• asynchronous collaboration
• flexible hours
• remote-first setup

About the company

KOHO is a performance organization on a mission to make financial services better for every Canadian through products designed to help users spend smart, save more, and build real wealth.