Developer Support Engineer (Berlin)

The role

You will provide technical assistance to customers and debug complex integration issues. You will act as a technical bridge between customers and the product and engineering teams.

What you will do

• Investigate API integrations, data-sync issues, authentication flows, and provider-specific edge cases.
• Assist customer engineers via Slack, email and occasional video calls.
• Work closely with Product and Engineering to escalate bugs, relay feedback, and shape fix priorities.
• Create and maintain internal and external docs and guides.
• Set up better tooling, automation, and reporting to scale support capabilities.
• Implement smaller new features across the codebase based on findings.

Required qualifications

• Solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc).
• Enjoy debugging APIs and integrations.
• Can navigate large, unfamiliar codebases.
• Can write production code.
• Communicate clearly and can explain technical concepts to engineers and non-engineers.
• Are empathetic and patient.
• Thrive with autonomy, take initiative, and drive your own projects.
• Like structured, high-performance environments and prefer working in person.
• Experience with APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, and GCP.

Nice to have

• Prior experience in a technical support role

About the company

Kombo is building a unified API for HR, payroll, and recruiting systems. They have raised $30M+ of funding and have a team of 80+ members.