Kombo
Customer Success Manager (NYC)
New York Office. Posted 5 months ago
The role
You will own a $3M+ book of 60-80 customers. You will manage the full relationship from onboarding through expansion and renewal while driving revenue growth.
What you will do
- Run a book of 60-80 customers worth $3M+ in revenue
- Own the full relationship after the signature including onboarding and first value
- Lead implementations for strategic customers
- Hit revenue targets by building pipeline and qualifying deals
- Partner with Sales on enterprise upsells
- Coordinate Product, Support, and Sales around customers
- Feed insights to Product
- Help improve the CS function by building playbooks, automations, and AI workflows
Required qualifications
- 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts
- Owned a revenue target
- Led ROI, pricing, and renewal conversations with executives
- Ability to work with engineers
- Ability to find answers in product docs
- Ability to map customer workflows and debug at a high level
- Habit of segmenting by value and risk, acting on signals, and building repeatable plays
- Worked at high-growth SaaS
Nice to have
- HR tech or devtools background
About the company
Kombo is a unified API for HR, payroll, and recruiting systems. They are backed by YC, Volition Capital, and Acadian Ventures with 60+ people across Berlin and NYC.