Customer Success Manager

The role

You will own a book of 60-80 customers worth €2.5M+ in revenue. You will manage the full customer relationship from onboarding through expansion and renewal while driving revenue growth.

What you will do

• Run a book of 60-80 customers worth €2.5M+ in revenue
• Own the full relationship after the signature including onboarding and first value
• Lead implementations for strategic customers
• Hit revenue targets by building pipeline and partnering with Sales on enterprise upsells
• Coordinate Product, Support, and Sales around customers
• Feed insights to Product to surface new use cases
• Help improve the CS function by building playbooks, automations, and AI workflows

Required qualifications

• 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts
• Owned a revenue target and led ROI, pricing, and renewal conversations with executives
• Ability to work with engineers and find answers in product docs
• Ability to map customer workflows and debug at a high level
• Habit of segmenting by value and risk and building repeatable plays
• Worked at high-growth SaaS

Nice to have

• HR tech or devtools background

About the company

Kombo is a unified API for HR, payroll, and recruiting systems. They are backed by YC, Volition Capital, and Acadian Ventures with 60+ people across Berlin and NYC.