Senior Technical Customer Success Manager

California, United States, Remote. Posted 10 days ago

The role

You will coach customers throughout their lifecycle to ensure outcomes and help them leverage APIs and microservices. You will work with Sales and Product teams to ensure customers get the most out of the solution.

What you will do

Coaching customers throughout their lifecycle
Working collaboratively with Customer Experience teams
Defining adoption plans and post-sales engagement
Working with Sales and Product teams
Innovating tooling and processes to increase efficiency
Working on innovative and cutting edge customer projects
Learning products and technologies and applying them to real world usage
Collaborating with peers, business partners and groups

Required qualifications

Builder's mentality to find solutions to complex problems
Manage a portfolio of commercial customers
Self starter with strong organizational skills
Good understanding of complex technology environments
Great self awareness and strong communication skills
Solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices)
Foundational understanding of APIM
Understands the value of DevOps, CI/CD and Cloud Computing IaaS

Nice to have

Prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies

About the company

Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.