Site Reliability Engineer 2

The role

You will join the global Platform SRE team to build, operate, and scale Kong's multi-region SaaS platform. You will design and automate production systems across AWS, GCP, and Azure using Kubernetes, Terraform, and GitOps workflows.

What you will do

• Operate and scale Kong's global SaaS platform across regions and clouds.
• Build, automate, and maintain Kubernetes-based infrastructure and deployment workflows.
• Design, maintain, and optimize multi-region data and caching layers.
• Operate and improve Kong Gateway and Kong Mesh environments.
• Develop and maintain CI/CD pipelines and GitOps workflows.
• Enhance observability and incident response readiness.
• Collaborate with development and security teams for SaaS service compliance.
• Participate in a global 24/7 on-call rotation.
• Lead and contribute to scaling initiatives for elasticity, reliability, and cost-efficiency.

Required qualifications

• BS in Computer Science or equivalent practical experience.
• Proven experience managing SaaS or PaaS systems at enterprise scale.
• Deep expertise in Kubernetes, including debugging cluster/networking issues and designing for fault tolerance and scalability.
• Strong proficiency with Infrastructure as Code tools like Terraform or Terragrunt.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Atlantis, Helm).
• Proficiency in one or more programming languages (Go, Python, Bash).
• Solid understanding of Linux/Unix systems, networking (DNS, TLS/SSL, HTTP), load balancers and distributed systems.
• Experiencing working with API gateway and service mesh technologies.
• Familiarity with streaming systems like Kafka and observability platforms (Datadog, Prometheus, Grafana).
• Experience working in a 24/7/365 production support environment.

Nice to have

• Hands-on experience with Kong Gateway, Kong Mesh, or similar service connectivity technologies.
• Experience operating ClickHouse, Druid, or other time-series and analytics databases.
• Experience managing PostgreSQL and Redis in multi-region configurations.
• Working knowledge of AWS networking (PrivateLink, Transit Gateway, VPC Peering, Firewalls), Azure VNet, or GCP NCC.
• Strong understanding of disaster recovery, resiliency testing, and compliance-driven reliability practices.

About the company

Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.