Kong
Senior Manager, Professional Services
New York, United States, Remote. Posted a month ago
The role
You will lead a team of Field Engineers and Engagement Managers within the US Professional Services organization. You will be responsible for delivery outcomes, staffing, and the growth of your team members.
What you will do
- Manage and grow a team of Field Engineers and Engagement Managers through hiring, coaching, and performance management.
- Own delivery outcomes including go-live dates, technical quality, and customer satisfaction.
- Staff Field Engineers and Engagement Managers to engagements based on complexity and capacity.
- Act as the senior escalation point for at-risk or high-complexity engagements.
- Run team operating cadence including staffing reviews, at-risk reviews, 1:1s, and status reporting.
- Partner with Sales, Customer Success, and Solutions Architecture to scope new engagements.
- Set and enforce delivery standards such as reusable accelerators and reference architectures.
- Feed customer signals from the field back to Product and Engineering.
- Lead team work on strategic initiatives like AI connectivity and cloud-native transformation.
Required qualifications
- 8+ years in customer-facing engineering, professional services, or platform engineering.
- 2+ years directly managing a technical, customer-facing team.
- Track record of delivery leadership in API gateways, API management, integrations, or distributed systems platforms.
- Experience managing staffing, capacity, and prioritization across a portfolio of concurrent enterprise engagements.
- Strong Kubernetes and cloud-native infrastructure fluency.
- Experience with major cloud providers: AWS, Azure, or GCP.
- Comfort directing and evaluating automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling.
Nice to have
- Prior experience in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies
About the company
Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.