Senior Exec IT & Events Engineer

The role

You will provide white-glove IT support for the executive leadership team and act as a foundational architect for the executive support service. You will also lead technical staging for corporate events and manage executive technology readiness.

What you will do

• Design and document the Executive Support framework including SLAs and SOPs
• Build a proactive support model including hardware audits and VIP onboarding
• Curate a standardized catalog of high-performance hardware and peripherals
• Deliver technical assistance to executive leadership across macOS, iOS, Windows, and Android
• Monitor devices, applications, meeting room technology, and collaboration tools
• Coordinate with administrative assistants and executive support teams globally
• Provide technical coverage for executive and leadership meetings
• Lead technical staging and live production for marketing and corporate events
• Maintain executive conference room systems and digital collaboration spaces
• Author comprehensive runbooks for executive support scenarios

Required qualifications

• 5+ years in IT desktop support or systems engineering
• At least 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment
• Deep expertise in macOS management and troubleshooting (Jamf/Iru)
• Solid proficiency in Windows 11 (Intune/Entra ID)
• Strong administration experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence
• Experience with AV/video conferencing hardware and control software (Zoom Rooms, Neat, Crestron, Shure audio systems)
• Firm grasp of home networking troubleshooting (mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, ISP issues)
• Impeccable verbal and written communication skills
• Proven track record of staying calm, poised, and decisive under high-pressure, time-sensitive circumstances
• Uncompromising standard of professional integrity, emotional intelligence, and respect for confidential business matters
• Flexibility to provide occasional on-call assistance outside standard working hours
• Travel as needed for high-profile executive events or board meetings

Nice to have

• Prior experience designing and launching an executive or concierge IT support model from scratch
• Professional certifications (e.g., Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, CompTIA Network+/Security+)
• Familiarity with streaming/broadcasting tools (OBS, vMix, hardware switchers) for live hybrid events
• Basic scripting or automation skills (Python, Claude, Claude Code, API integrations via n8n)

About the company

Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.