Senior Technical Customer Success Manager - Thailand

Thailand. Posted 3 months ago

The role

You will be a strategic partner for key customers to ensure long-term success and maximize value from solutions. You will drive product adoption, foster relationships, and develop strategic account plans.

What you will do

Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
Engage with customers to understand business objectives, challenges, and technical requirements.
Act as a trusted advisor for change management and product adoption.
Monitor customer health and analyze usage data.
Collaborate with sales, product, and technical support teams.
Conduct presentations, workshops, and business reviews with executive stakeholders.
Contribute to the development of customer success strategies and best practices.
Drive customer satisfaction through relationship management.
Identify opportunities for upselling and cross-selling.
Manage and prioritize multiple customer engagements and projects.

Required qualifications

Bachelor's degree in Business, Computer Science, or a related field.
Proven experience in a customer-facing role, such as Account Management or Customer Success.
Demonstrated expertise in Customer Relationship Management (CRM).
Deep understanding of customer engagement methodologies.
Strong analytical skills for Data Analysis and Data Management.
Excellent Business Communications skills, both written and verbal.
Experience with Change Management principles.
Ability to articulate product value through familiarity with Product Management concepts.
Proven ability in Program Management and Project Management.
Understanding of Sales Management principles.
Basic understanding of Technical Support processes and ability to troubleshoot common issues.

Nice to have

Experience within a B2B SaaS environment

About the company

Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.