Senior Technical Support Engineer

The role

You will assist Kong customers in resolving complex technical issues in production and pre-production environments. You will work with the Technical Support Engineering team to implement Kong Products and Technologies, including API Gateway and AI Gateway solutions.

What you will do

• Help implement Kong Products and Technologies, including API Gateway and AI Gateway solutions
• Lead investigation of complex technical puzzles and resolve customer issues via live troubleshooting calls and emails
• Create knowledge articles to complement documentation
• Provide real-time feedback to engineering and product about product performance and customer needs
• Collaborate with Education, Technical Account Managers, CSMs, and PS
• Participate in bringing innovation within the support team and company
• Provide technical mentorship to other team members
• Participate in ad hoc projects

Required qualifications

• REST and RESTful APIs
• Coding skills to read and troubleshoot code
• Cloud technologies, containers, cluster deployment, and management tools like Docker, Docker Swarm, Kubernetes, and others
• Knowledge of web architectures, including HTTP
• 3+ years of experience in a customer-facing technical role

Nice to have

• Familiarity with DNS, Linux/Unix-type systems, and/or databases
• GoLang and/or Lua experience
• Experience with scripting languages such as Perl, Ruby, and Shell

About the company

Kong Inc. is the AI Connectivity Company building the connectivity layer of AI. Their unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic.