Kayak

Commercial Operations Specialist

Berlin Office, Remote. Posted 24 days ago

The role

You will take ownership of accuracy operations by operating monitoring processes and investigating issues. You will work with Engineering, Performance Marketing, and Commercial teams to resolve problems and document processes.

What you will do

  • Maintain and operate recurring monitoring processes to track accuracy across hotel search results
  • Investigate accuracy issues such as price discrepancies, availability mismatches, and linking errors
  • Define and document clear escalation paths
  • Build and maintain documentation for coverage and backup
  • Monitor key performance indicators to identify risks and opportunities
  • Coordinate with Engineering, Performance Marketing, and Commercial colleagues
  • Contribute to broader data quality initiatives
  • Share knowledge with teammates regarding accuracy operations, tools, and processes

Required qualifications

  • 1-3 years of experience working in operations, analytics, or a related role
  • Methodical, investigative approach to problem-solving
  • Comfort working with data using SQL or a comparable tool
  • Experience contributing to multiple projects simultaneously
  • Clear written and verbal communication skills
  • Collaborative approach
  • Attention to detail
  • Proactive approach to problem-solving

Nice to have

  • Familiarity with the travel industry, online travel agencies, or hotel distribution
  • Experience with data visualization tools or log analysis platforms
  • Curiosity about how large-scale search systems work and how data accuracy affects user experience

Benefits

  • Work from (almost) anywhere for up to 20 days per year
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to HeadSpace
  • Company-wide week off a year
  • No meeting Fridays
  • Paid parental leave
  • Paid volunteer time
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups

About the company

KAYAK is a leading travel search engine and part of Booking Holdings. It operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined.