Customer Success

The role

The Customer Success professional will build and maintain relationships with assigned brand accounts. They will onboard new brands, provide product education, and optimize content performance using platform analytics.

What you will do

• Build and maintain strong relationships with assigned brand accounts.
• Onboard new brand accounts and align on success metrics.
• Build and execute marketing strategies for user acquisition around new brands.
• Act as a subject matter expert on platform features and updates.
• Train brands on how to leverage new tools.
• Guide brands in optimizing content for maximum impact.
• Identify challenges or roadblocks and provide solutions.
• Analyze content performance metrics and engagement data.
• Maintain open communication with brands about platform changes.
• Work with internal teams including sales, marketing, product development, and customer support.

Required qualifications

• Minimum of 3-4 years of professional experience in general marketing, brand marketing, account management, project management, customer success, or a similar role.
• Solid understanding of digital marketing, content creation, and distribution strategies.
• An understanding of internal marketing team success metrics.
• Familiarity with social media / consumer brands.
• Proven ability to quickly grasp and communicate industry-specific value propositions.
• Exceptional verbal and written communication skills.
• Ability to engage and influence decision-makers.
• Track record of successful client relationships.
• Ability to collaborate effectively with cross-functional teams.
• Ability to thrive in a fast-paced environment and demonstrate adaptability.

Nice to have

• Experience in working with content creation platforms or digital marketing technologies.
• Previous experience in technology or working with brands directly.

Benefits

• Healthcare and retirement benefits
• Paid time off

About the company

Kale's mission is to empower people to translate their social value into economic value. The company is redefining social commerce with a focus on everyday creators and a content-first discovery experience.