Enterprise Account Manager

The role

You will own and accelerate expansion and renewals across a $2M+ ARR book of mid-market and enterprise accounts. You will manage complex, multi-stakeholder sales cycles and drive Net Revenue Retention through consultative, value-based selling.

What you will do

• Execute complex expansion and renewal cycles across a $2M+ book of accounts
• Drive Net Revenue Retention by identifying expansion opportunities and preventing churn
• Execute consultative, value-based selling to RevOps challenges
• Own the full customer relationship alongside Implementation/Solutions Engineers
• Build and refine the Account Management playbook and repeatable processes
• Partner cross-functionally with Product, Engineering, and GTM leadership
• Navigate complex contracts, security reviews, and legal discussions independently
• Speak the language of RevOps professionals regarding CRM and data hygiene
• Translate technical capabilities into business value for VP-level stakeholders
• Run data-driven account reviews and strategic planning sessions

Required qualifications

• 4-7 years of B2B SaaS sales or account management experience
• At least 2 years consistently closing $100k+ deals per year
• Experience managing a book of business worth $2M+ ARR
• Track record of consistently overachieving on Net Revenue Retention or expansion targets (130%+ NRR is the bar)
• Experience navigating complex, multi-stakeholder sales processes with technical buyers
• Experience managing 6-12 month sales cycles
• Excellent verbal and written communication skills
• Technical fluency to discuss concepts with RevOps and data teams
• Entrepreneurial mindset to build processes from scratch
• Ability to navigate contracts, negotiate terms, and handle security questionnaires independently

Nice to have

• Background in data infrastructure, CRM platforms, or API-first products
• Startup or scale-up experience (Series A-C)
• Familiarity with Salesforce

Benefits

• 24 days holiday per year + bank holidays
• £450 Monthly Office Dinner Allowance
• 2 weeks work-from-anywhere
• Generous parental leave policy
• Pension plan
• Top-spec equipment
• Central London office
• Team events and dinners

Before you apply

• If you struggle with technical stakeholders, this role may not be for you
• If you expect consistent 9-5 hours, this role may not be for you
• If you haven't consistently hit commercial targets, this role is not for you
• If you prefer individual contributor work without cross-functional collaboration, this role is not for you

About the company

Kernel is building a business identity layer for agents. They have raised $20M from top VCs and operators and are growing 12x YoY.