Kit

Senior Deliverability and Compliance Specialist

Remote. Posted 5 days ago

The role

You will own deliverability support for creators, run the abuse desk, and make compliance decisions to protect sending reputation. You will also build playbooks, training, and AI-assisted workflows to help Support and contractors handle deliverability questions.

What you will do

  • Own deliverability support for creators without a dedicated CGM
  • Run Kit's abuse desk
  • Make compliance calls to protect shared sending reputation
  • Build playbooks, training, and AI-assisted workflows
  • Partner with infrastructure engineers on in-house sending
  • Handle spam-folder placement, bounces, authentication, and DMARC setup
  • Manage new-account approvals, compliance flags, and account closures
  • Act as contact for mailbox provider issues with Microsoft, Gmail, Yahoo, and Comcast
  • Write incident runbooks for blocklistings and provider throttling
  • Track the queue with a scorecard

Required qualifications

  • Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics)
  • Ability to read raw message headers and SMTP bounce and deferral codes
  • Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP
  • Comfort working with major blocklists and their delisting processes
  • Clear understanding of Gmail and Yahoo bulk sender requirements
  • Data fluency to find root causes in bounce, complaint, and engagement data
  • Hands-on abuse handling from assessment to documentation
  • Process building for SOPs, playbooks, and quality checks
  • Clear, calm written communication
  • Using AI tools to research, summarize, and draft
  • 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender
  • Experience handling escalated customer tickets end to end

Nice to have

  • Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)
  • Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns
  • Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email
  • Experience with Intercom, HubSpot, or a similar ticketing tool
  • Experience building or tuning AI support workflows or macros
  • Supporting senders on shared IP pools at an ESP
  • Setting abuse or trust and safety strategy, or directing contractors or vendors on a support or abuse queue
  • Working directly with mailbox provider postmaster teams
  • Participating in M3AAWG or other industry groups
  • Creating educational content, like help docs, training, workshops, or podcasts

Benefits

  • Profit Sharing
  • Kit equity
  • 401k with a 5% match
  • Medical premiums up to $2,280 per month
  • Dental and vision premiums fully covered
  • Health Insurance plans through Aetna
  • $2,000 equipment allowance for first two years, $1,000 every following two years
  • Company-provided laptops
  • Individual learning + development budget ($3,500/year)
  • Creator meetup budget ($50/month)
  • Gender affirming benefits
  • Childcare benefit up to $3,000 annually through JOON

Before you apply

  • Must be based in North America
  • Must provide a cover letter and answers to questions
  • Hiring process includes a phone screen, hiring manager interview, take-home assignment, and panel interview

About the company

Kit is an email marketing platform for creators to grow audiences, automate email marketing, and sell digital products. The company is 100% independent and 100% remote.