Bilingual Licensed Customer Service Agent (8am - 5pm CST)

The role

You will serve as the first line of support for homeowners via phone, chat, and email. You will handle policies, payments, and coverage questions while navigating internal systems.

What you will do

• Own high-volume inbound and outbound customer interactions across phone, chat, and email
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds
• Educate policyholders on coverage details, policy changes, and next steps
• Partner with customers' banks and lenders to obtain required documentation
• Navigate multiple internal systems and tools simultaneously
• Identify process improvement opportunities
• Complete a mandatory, paid 10-week training program

Required qualifications

• Active Property & Casualty (P&C) or Personal Lines insurance license
• Bilingual (Spanish-speaking) proficiency
• 6+ months customer service experience in P&C (specifically, home insurance)
• Experience working in a high-volume call center or customer support environment handling inbound calls
• Hands-on experience servicing homeowners insurance policies
• Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
• Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
• Demonstrated ability to work in a fast-paced, evolving environment with limited structure
• Strong active listening skills
• Ability to communicate with empathy and professionalism

Benefits

• 10 weeks of paid training
• Terry Berry Perks Program
• Company equity through Restricted Stock Units (RSUs)
• 401(k) with company match up to 4% of eligible earnings
• Multiple medical plan options
• Dental and vision coverage
• Company-funded HSA contributions
• Company-paid life insurance
• Company-paid short-term disability
• Employee referral bonuses
• Supplemental benefit options (long-term disability, critical illness, accident, legal, and pet insurance)
• Access to mental health support and confidential counseling resources

Before you apply

• Must be able to live and work full-time in one of the listed states
• Skills assessment may be applicable

About the company

Kin is a remote-first employer that makes life simpler, more affordable, and better for homeowners. Founded in 2016, the company uses data and technology to build clear and fair insurance products.