Senior Manager, Customer Engagement

The role

You will build and lead the customer engagement function to turn first orders into lasting relationships. You will manage customer orders, fulfillment, and the build-out of AI-assisted workflows to scale customer operations.

What you will do

• Build trusted relationships with customers through regular check-ins
• Anticipate operational issues and lead customer-facing resolution
• Share demand changes and customer requirements with Supply Chain
• Own and improve customer onboarding, documentation, order intake, and tracking
• Scope and support the build-out of AI-assisted workflows
• Create systems to track customer volume commitments, pricing, and forecasts
• Build a shared view of customer requests for existing ingredients
• Recommend priorities based on customer need and commercial importance
• Track evidence requests through the validation process

Required qualifications

• 3-5 years of relevant experience in customer or client management, business operations, consulting, or a similarly demanding environment
• Strong relationship-building skills and customer judgment
• Excellent organization and judgment
• Curiosity to learn technical products and manufacturing systems quickly
• Comfort with customer relationship management (CRM) and reporting tools
• Willingness to build AI-assisted workflows

Nice to have

• Experience in a business with technical or physical products

Benefits

• Fully covered, best-in-class medical, vision, and dental insurance
• Free memberships to One Medical, Teladoc, and Talkspace
• Flexible PTO
• 13 paid company holidays including a weeklong winter closure
• 12 weeks of fully paid parental leave with option to extend to 24 weeks
• 401(k) plan
• FSA option
• Commuter benefit of your choice
• Fully stocked kitchen with fruits, snacks, coffee, and tea
• Weekly team lunches
• Annual performance-based salary increases
• Equity re-ups

About the company

Kingdom is the world’s first AI-native ingredients company that creates Superculture ingredients from natural microbes. They use AI to develop, clinically validate, and manufacture ingredients for pet and human health.