Trust & Safety Manager, Policy & Risk Insights

Remote - US. Posted a month ago

The role

You will own Trust & Safety and integrity policies, enforcement standards, and risk intelligence. You will turn signals into insight to guide policy, enforcement, and product decisions.

What you will do

Own Trust & Safety and integrity policies including creation, iteration, versioning, and deprecation
Develop policy for emerging risks informed by incident trends, regulatory developments, and industry practice
Define enforcement standards and decision frameworks
Help shape and own the appeals framework
Ensure policies are internally consistent and aligned with Terms of Service
Maintain a clear policy change log and governance process
Co-own QA and calibration processes with Operations Enablement
Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals
Monitor and develop member and vendor risk signals
Identify emerging harms early and size potential impact

Required qualifications

8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance
A track record of risk or trend analysis that changed product, policy, or operational decisions
Comfort working directly with data to find trends and build reporting
Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment
Experience with fraud, abuse, or platform misuse
Excellent written and verbal communication
High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Nice to have

SQL or similar
Experience in a marketplace, booking, or two-sided platform business
Hands-on experience with link analysis, network analysis, or fraud detection tooling
Experience building or co-owning QA or calibration programs for enforcement teams
Exposure to T&S regulatory environments

Benefits

Competitive cash compensation and equity
Comprehensive health benefits
Flexible time off
12 paid holidays per year
21 credits per year to stay in Kindred homes
$4,000 annual travel stipend
Remote-first and remote-flexible work environment
Opportunities to work from anywhere
Regular team and company offsites

About the company

Kindred is a members-only home swapping platform that unlocks the ability to live a travel-rich lifestyle through the power of community. It is a global community of 300,000 members across 150+ cities.