Strategic Customer Success Manager (all genders)

The role

You will own and grow strategic customer relationships with food and agribusiness companies. You will act as the central point of ownership for accounts to ensure project delivery and drive long-term customer value.

What you will do

• Serve as the primary point of contact and strategic partner for key enterprise customers
• Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams
• Ensure successful onboarding, implementation, and long-term adoption of Klim programs
• Define success metrics jointly with customers and track progress
• Lead regular business reviews, strategic planning discussions, and executive updates
• Identify risks early and coordinate internal teams to resolve issues
• Drive account growth and additional opportunities within existing customer relationships
• Collaborate with sales leadership on account strategy and commercial planning
• Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams
• Bring customer feedback and market insights into product and strategy discussions

Required qualifications

• 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles
• Proven ability to manage and grow complex B2B customer relationships
• Ability to discuss business goals, expansion opportunities, and commercial outcomes
• Strong executive communication and stakeholder management skills
• Highly organized with the ability to manage multiple complex projects and priorities
• Structured, detail-oriented, and data-driven in decision-making
• Fluent in English

Nice to have

• German is a plus
• Ideally based in Berlin
• Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation
• Experience managing enterprise SaaS, consulting, or strategic implementation programs
• Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives

Benefits

• Work on an equal footing with the leadership team
• Contribution to combating climate change
• High degree of creative freedom
• Flexible, hybrid work approach
• Remote work within the EU
• Membership in the Urban Sports Club
• Subsidisation of the Deutschlandticket
• Company pension scheme
• Team lunches (if based in Berlin)
• Regular team events

About the company

Klim is a Berlin-based agritech startup building the operating system for regenerative agriculture. They partner with global food leaders to build supply chain resilience.