Community Lead - Kraken Pro

The role

You will build and grow the Kraken Pro community by participating in channels like Discord, Telegram, X, TradingView, and Reddit. You will manage ambassador programs, run public events, and communicate product updates to a technical audience.

What you will do

• Participate in Discord, Telegram, X, TradingView, and Reddit
• Provide fast and accurate updates during market events
• Stand up an ambassador and power-user program
• Run AMAs, live trading sessions, feature launches, competitions, and post-mortems
• Relay product feedback and issues to Product Managers
• Write threads on microstructure, feature teardowns, and release notes
• Track sentiment, share of voice, community-sourced signups, and retention

Required qualifications

• You trade actual positions
• 3+ years running community or social for a product with a technical, skeptical audience
• Write fast and well
• Ability to de-escalate without going corporate
• Experience building something from a standing start
• Ability to operate without a brief
• Comfortable with the ambiguity of a company that ships constantly and reorganizes

Nice to have

• Experience in crypto, fintech, gaming, or dev tools

Before you apply

• Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution
• We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Kraken is a crypto platform trusted by over 10 million individuals and institutions.