Principal, Business Operations - Pro

The role

This person will build operating rhythms and lead cross-functional projects for the Pro organization. They will support leadership decision-making, maintain reporting systems, and partner with teams to scope new initiatives.

What you will do

• Build operating rhythms, reviews, and forums to keep the Pro org aligned.
• Lead and deliver cross-functional projects critical to Pro success.
• Support leadership in decision-making by framing issues and tracking KPIs.
• Maintain systems for reporting, business reviews, and roadmap coordination.
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure.
• Contribute to high-impact materials like exec updates and strategic memos.
• Act as the first line of intake for inbound requests and ensure accountability.
• Identify bottlenecks and propose improvements to help the team scale.
• Use business intelligence and data to support PMs and leadership.
• Partner with Compliance and Legal teams to improve product experience.

Required qualifications

• 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.
• Strong project management skills.
• Comfortable with data including dashboards, KPIs, and financial/operational metrics.
• Excellent communicator.
• Highly organized and detail-driven.
• Self-starter.
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.
• Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.

Before you apply

• Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance or graduation.
• Candidates may be asked to complete job-related skills or work-style assessments.

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. It has spent 15 years building financial infrastructure platforms to advance an open, global financial system.