CE Specialist, Voice | Fixed-Term

The role

You will answer inbound voice calls to provide support for high-value clients. You will educate clients on products, guide account activities, and build client relationships.

What you will do

• Answer inbound Voice calls with friendly, professional service
• Drive quick, accurate resolutions
• Clarify client goals and provide education on Kraken products and services
• Guide funding, trading, and other account activities
• Test new products and features to develop expertise
• Build client relationships and identify growth opportunities
• Connect clients with Kraken products that meet their needs
• Achieve goals with your manager
• Contribute to team discussions and 1:1s
• Help improve the client experience through feedback and growth projects

Required qualifications

• 2+ years of experience in a customer service or business support role
• Willing to work shifts on a 24/7 rotating schedule, including evenings and weekends
• Exceptional attention to detail
• Strong workflow accuracy and process adherence
• Highly organized
• Excellent time management across multiple priorities
• Fluency in both English and Spanish at native-like level
• Quick to grasp new concepts, systems, and process changes
• Skilled at explaining complex procedures clearly to clients and internal stakeholders
• Foundational understanding of how crypto trading works
• Comfortable with Zendesk and knowledge bases

Nice to have

• proficiency in Portuguese

Before you apply

• We may ask candidates to complete job-related skills or work-style assessments

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions.