Head of VIP - Asia

Hong Kong, Remote. Posted a month ago

The role

You will lead and grow the Payward VIP presence across Asia as a player-coach. You will manage a small team, own strategic client relationships, and build the regional growth playbook.

What you will do

Lead, coach, and develop VIP relationship managers in Asia
Build the operating model for VIP growth across Asia
Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance
Build a repeatable pipeline of qualified high-value clients
Represent the voice of Asia's VIP client base internally
Own and grow Kraken's most strategically important private client relationships across Asia
Bring Kraken's VIP and private-client offering to market locally
Develop Kraken's presence in Asia's VIP trading and investor communities
Design and lead high-quality regional programming
Build and manage introducer and referral partnerships

Required qualifications

7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development
Meaningful experience in crypto or digital assets
Demonstrated people leadership experience
A strong personal network among Asia's crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities
A proven record of personally originating and converting new business
Deep knowledge of crypto market structure and trading solutions
Strong commercial judgment and comfort managing KPIs
Native or near-native Mandarin and fluent English
Comfort operating across multiple regulated Asian jurisdictions
Willingness to travel up to 30% across the region

Nice to have

Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable

Before you apply

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions.