AI Growth Ops

The role

You will own day-to-day operations and QA for an internal AI-native growth platform. You will test the platform, find and document bugs, monitor performance, and manage approval queues.

What you will do

• Test the platform regularly including new releases, rule changes, and edge cases
• Run regression checks to ensure existing features work
• Find bugs and document them with steps to reproduce, severity, and impact
• Follow bugs through until engineering fixes and verifies them
• Monitor platform performance and agent activity
• Work the approval queues daily
• Check agent output against defined checklists and standards
• Write and maintain documentation including test plans, QA checklists, runbooks, and release notes

Required qualifications

• Experience in QA, testing, operations, support, or analytics on a software product or complex system
• Exceptional attention to detail
• A structured approach to testing
• Clear written communication
• Comfort with data
• Fast learner
• AI-native habits
• Prompt engineering curiosity
• Reliability

Nice to have

• Experience testing software products or AI and LLM-based tools
• Familiarity with Jira, Mixpanel, or similar tools
• Exposure to marketing, CRM, or lifecycle messaging workflows
• Interest in fintech or crypto

Before you apply

• We may ask candidates to complete job-related skills or work-style assessments

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Kraken is a crypto platform trusted by over 10 million individuals and institutions.