Lead, Business Operations - Payward Services

The role

You will act as an operating generalist for Payward Services, focusing on partner launch and business operating rhythm. You will manage business cadence, automate manual work, and lead strategic cross-functional projects.

What you will do

• Act as the operating partner to PWS leadership
• Run the business cadence including planning, goal-setting, business reviews, and leadership updates
• Track metrics that show how PWS is performing
• Automate manual work across the business with AI and integrations
• Improve how partners launch by building a repeatable launch process
• Bring new products and acquired businesses onto the PWS operating rhythm
• Lead strategic and cross-functional projects

Required qualifications

• 4+ years in BizOps, RevOps, Strategy, or similar roles
• In-house experience at a payments, fintech, financial services, or crypto company
• Track record of owning a process end to end
• Ability to build launch plans and automate workflows
• Experience using AI tools, scripts, or no-code automation
• Clear communication across audiences
• Comfort with data and rigorous attention to detail
• Self-starter who creates the roadmap when one doesn't exist

Nice to have

• Background in payments, card programs, or crypto infrastructure

Before you apply

• May ask candidates to complete job-related skills or work-style assessments

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. It builds financial infrastructure platforms to advance an open, global financial system.