VIP Relationship Manager, LATAM

The role

You will serve as the point of contact for top private clients across LATAM. You will manage the regional VIP book, source new HNWI relationships, and run local marketing and events.

What you will do

• Serve as the trusted point of contact for top private clients across LATAM
• Own the regional VIP book including onboarding, tier progression, and retention
• Grow AOP, net deposits, and trading volume
• Bring private client and VIP offerings to market locally
• Source and convert new HNWI relationships through outreach and networks
• Build presence in LATAM VIP trading communities
• Design and run local marketing and events
• Build and manage introducer and referral partnerships
• Provide competitive intelligence on regional exchanges and product gaps
• Partner with internal teams to drive private client growth and loyalty

Required qualifications

• 5+ years of experience in relationship management, account management, private banking, brokerage, or private client sales
• At least 2 years in the crypto space
• Track record of working with HNWIs
• Existing personal network among LATAM's crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities in Brazil, Mexico, Argentina, Colombia, or Chile
• Demonstrated ability to originate business
• Deep understanding of trading product solutions including spot, margin, futures, OTC, lending, and yield/earn products
• Comfort operating in a regulated environment across multiple LATAM jurisdictions
• Highly data-driven with expertise in analyzing KPIs
• Deep knowledge of cryptocurrency ecosystems, players, frameworks, and market dynamics
• Skilled at building partnerships with internal and external stakeholders
• Willingness to travel up to 30% across the region
• Based in Brazil

Nice to have

• Familiarity with how deposits and client balances drive an exchange's lending economics
• Spanish is a strong plus

Before you apply

• Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance or graduation
• We may ask candidates to complete job-related skills or work-style assessments

About the company

Payward is the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks. Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions.