Krea
Founding Customer Success Manager
San Francisco. Posted 2 months ago
The role
You will own post-sale customer success including onboarding, adoption, renewals, and expansion. You will help customers integrate Krea into creative workflows and act as a link between customers, product, and sales.
What you will do
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and own the renewal process end-to-end
- Program manage webinars and workshops in partnership with creative leads
- Share customer feedback with the product and marketing teams
Required qualifications
- Experience in Customer Success or Account Management
- Commercially minded, with a track record of renewing and growing customer accounts
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills
- Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice to have
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
Benefits
- Generous salary & equity packages
- 100% health insurance premiums covered for employees
- 99% dental/vision insurance premiums covered for employees
- Health FSA accounts
- Long-term disability coverage
- Flexible PTO policy
- 401k with a 4% company-sponsored match
- Breakfast, lunch, dinner covered in the office
- Ubers covered to & from the office
Before you apply
- We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3)
About the company
Krea is building next-generation AI creative tools to empower human creativity. They have raised over $83M and are backed by investors such as a16z, Bain Capital, and Abstract.