HelpDesk & IAM Operations

The role

The HelpDesk & IAM Operations specialist will provide first-line IT and IAM support for the HOLYWATER TECH team. This includes managing user accounts, access, email, VPN, and work software, alongside daily work with AI.

What you will do

• Provide first-line IT and IAM support for the team
• Receive, diagnose, and close requests regarding accounts, access, email, VPN, and work software
• Create, change, and revoke access based on approved rules
• Perform employee onboarding and offboarding for accounts, email, Slack, 1Password, Okta, and MFA
• Perform operations in Okta and other corporate services
• Work with AI for 2+ hours daily to analyze services, documentation, hypotheses, data, and documentation

Required qualifications

• Understanding of identity management basics: user, group, role, MFA, SSO, access lifecycle
• Understanding of the principle of least privilege and access approval necessity
• Knowledge of what happens to data and sessions during account blocking or deletion
• Experience resolving technical user requests
• Ability to reproduce symptoms, separate account issues from device or network issues, test hypotheses, and escalate
• Ability to create a working script or n8n-flow with AI, connect APIs, test on real scenarios, and explain logic and error handling
• Basic understanding of API, JSON, authorization, and typical errors
• Experience working with data: reconciling lists, finding duplicates and gaps, explaining discrepancies
• Ability to manage requests and tasks: recording request, priority, owner, next step, and result
• Service approach: explaining solutions to non-technical colleagues and following through on tasks

Nice to have

• Experience with Okta, Google Workspace, Slack, 1Password or other corporate IdP or SaaS stack

Benefits

• Fast professional growth
• Compensation for professional training and language learning
• Work format of your choice (home, office in Kyiv or Lviv, or abroad)
• Equipment and services needed for work
• 20 days of vacation plus official holidays
• Unlimited sick leave
• Compensation for sports
• Medical insurance in Ukraine (after probation)
• Corporate doctor services
• Mental health support

About the company

HOLYWATER TECH is a technology company that creates entertainment products at the intersection of human creativity and artificial intelligence. Their product ecosystem includes My Drama, My Passion, and My Muse.