Operations Manager

The role

Lead strategic operations projects from problem to measurable result, across the company group. Coordinate area managers, manage costs and service subscriptions, and run the KPI/OKR system.

What you will do

• Lead strategic operations projects from problem to measurable result, such as infrastructure split between group companies, payment and marketing infrastructure, compliance, and a unified content base
• Keep a full view of each area (status, risks, resources, blockers) and coordinate area managers with each other.
• Find critical processes that depend on one person, service or account, and prepare backup options in advance.
• Manage costs: keep a register of services and subscriptions with an owner and cost metric for each, and introduce savings by checking contracts and their consequences.
• Own the KPI/OKR system so goals are measurable, linked to business goals, and integrated into PeopleForce and performance reviews together with HR.
• Launch automations and AI agents for operational processes as the process owner, together with Tech-Ops.
• Set and maintain work standards: every Notion task has full context, and every project has its own channel and regular status.

Required qualifications

• Managing several cross-functional projects at once: breakdown, plans, risks, and status without top-down manual control.
• Financial literacy at operations level: calculating savings and costs in $ per month, reading contracts and service terms, understanding the impact of decisions on P&L.
• Building processes and regulations from scratch and implementing them in teams not directly subordinate to Operations.
• Building automations on n8n and AI (Claude/ChatGPT, AI agents): building working flows between Slack, Notion, Google Sheets and other services, bringing them to production and daily team use.
• Working with data: confident Google Sheets skills and the ability to collect and verify figures independently.
• Daily work experience in Notion, Slack and Jira-like systems.

Nice to have

• Experience in digital products (apps / web): payments, marketing infrastructure, compliance.
• Experience in FinOps / Legal.
• Experience in M&A, demerger or business carve-outs.

Benefits

• Fast professional growth: lectures, libraries, hackathons and schools.
• Compensation for specialized training and for learning any language, including Ukrainian.
• Choice of work format: from home, the office in Kyiv (Podil) or Lviv (generators, shelters, lunches, snacks, all inclusive), or abroad where the company has several offices.
• Equipment and services needed for work.
• 20 days of vacation, official holidays and unlimited sick leave.
• Compensation for sports, private medical insurance in Ukraine (after probation), corporate doctor services and mental health support.

About the company

HOLYWATER TECH is a technology company that builds entertainment products at the intersection of human creativity and AI. Its products include My Drama, My Passion and My Muse, and it has a strategic partnership with FOX Entertainment.