Payroll Tax Specialist

The role

You will investigate and resolve payroll tax notices and account issues for customers. You will work with the Payroll Care and Payroll Operations teams to manage tax compliance, quarterly filings, and year-end readiness.

What you will do

• Review incoming payroll tax notices and investigate root causes
• Resolve standard and moderately complex notice scenarios independently
• Communicate clearly with customers about investigations and next steps
• Partner with Payroll Operations to move tax issues to resolution
• Track open notices and customer communications in a ticketing system
• Draft agency correspondence and penalty abatement requests
• Help customers prepare for quarterly filings and resolve blockers
• Conduct year-end account reviews for missing or inconsistent information
• Research agency requirements using authoritative sources
• Use AI and automation to research issues and improve documentation

Required qualifications

• 2 to 3 years of experience in payroll, payroll tax, accounting operations, or a related field
• Working understanding of payroll and payroll taxes, including withholding, FUTA/SUI, quarterly and annual filings, and W-2/W-2C corrections
• Hands-on experience with tax notices, payroll corrections, registrations, or similar operational work
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to communicate directly with customers
• Ability to manage multiple open cases and keep accurate records
• Comfortable working with spreadsheets and operational tools
• Good judgment about when to escalate issues

Nice to have

• Experience at a payroll provider or payroll SaaS company
• Progress toward CPP or FPC certification

Benefits

• Stock options
• 401(k) with 4% match
• Medical, dental, and vision coverage
• FSA options
• Flexible PTO
• Company holidays
• Designated focus periods
• Access to paid AI tools
• Up to 12 weeks of paid parental leave after 6 months of service
• Life insurance
• Short/long-term disability coverage
• Work From Anywhere Month

Before you apply

• Participate in a Case study and panel presentation in our Houston Office
• Background Check

About the company

Homebase is the everything app for hourly teams, providing tools for scheduling, time clocks, payroll, communication, and HR. Over 150,000 small businesses rely on the platform to simplify day-to-day operations.