Account Manager

The role

You will own the customer lifecycle from strategy to renewals. You will drive revenue retention and growth by acting as a strategic, data-driven partner to customers.

What you will do

• Own revenue across accounts through renewals, expansion, and commercial negotiations
• Identify and close expansion opportunities through strategic account planning
• Project manage success plans and run strategic reviews
• Act as a product and technical expert to coach customers on adoption and integration
• Build credibility with CSMs, revenue leaders, and executives
• Map and influence stakeholders across revenue, operations, product and data teams
• Collaborate with Product, Engineering and Sales to ensure deliverables are met
• Iterate on processes to help set the benchmark for customer success excellence

Required qualifications

• Prior experience in a Customer Success or Account Management role in a SaaS environment
• Strong technical aptitude
• Proven track record achieving commercial targets, including renewals and expansion
• Exceptional communication skills
• Experience building outcome-driven customer success plans
• Experience managing multiple workstreams simultaneously
• Organised and proactive

Benefits

• 27 days holiday (option to buy and sell holiday) plus bank holidays
• Private health insurance
• Flexible monthly wellness allowance
• Annual learning and development budget
• Flexible working
• Equipment provided

About the company

Hook uses AI and Machine Learning to help businesses predict revenue, drive customer loyalty, and capture value from existing customers. It is a Series A company and a fast growing startup.