Activation and Production Testing Specialist

The role

You will help customers complete provider onboarding and validate integrations using real production testers. You will run activation workflows, manage a tester network, and coordinate real-world tests to ensure product functionality.

What you will do

• Run activation workflows and coordinate registrations, approvals, and contracting steps.
• Enter credentials into the Hopae Console following security procedures.
• Provide eID-specific activation guidance to customers.
• Recruit and manage a network of production testers.
• Coordinate and run real-world tests with production testers.
• Collect evidence and produce reports on test results.
• Turn test findings into actionable issues and coordinate with Engineering and Product teams.
• Maintain accurate records of activation status, test coverage, and schedules.
• Identify recurring friction to improve checklists, documentation, and handoffs.
• Monitor operational automations and flag exceptions.

Required qualifications

• Detail-driven and dependable.
• Organized and able to manage multiple requests and test schedules.
• Clear and patient communicator.
• Ability to gather and structure information into clear reports or issues.
• Practical technical curiosity to learn APIs, credentials, and configuration settings.
• Ability to work comfortably in Korean and English.

Nice to have

• Experience in customer onboarding, operations, testing coordination, technical support, or customer success.
• Familiarity with B2B SaaS or digital identity.

Benefits

• Unlimited PTO
• Remote-friendly work model
• Real ownership from Day 1
• High-impact, global product

About the company

Hopae is building a digital identity platform called Hopae Connect that lets businesses verify real people across borders through a single API. The company operates across Seoul, Paris, Luxembourg, and San Francisco.