Directeur ou directrice principal(e) de produit, IA conversationnelle// Principal Product Manager- Conversational AI

The role

You will own the customer-facing conversational agent end to end, including conversations, interfaces, and the experience for travelers. You will manage the roadmap for chat and voice agents and drive design decisions using Figma and AI coding tools.

What you will do

• Own the roadmap for the customer-facing conversational agent across chat and voice
• Set the product bar for voice including latency, turn-taking, and ASR/TTS quality
• Engage enterprise partners through discovery, requirement shaping, and launch decisions
• Partner with Partner Solutions on implementation and onboarding
• Drive design daily by working in Figma to produce flows and wireframes
• Build working prototypes using AI coding tools
• Define and defend quality bars with the evaluation team
• Specify agent behavior including resolution, tone, and escalation policy
• Stay close to GTM, Partner Solutions, and Success teams to feed learnings back to the roadmap

Required qualifications

• 8+ years of product management experience
• Principal or lead-level ownership of a customer-facing product
• Direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
• Hands-on ownership of a production voice product
• Working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design
• Design fluency with ability to produce flows and basic mocks in Figma
• Ability to write enough code to get a prototype working using AI tools
• Hands-on front-end experience
• Deep partner-facing experience with enterprise clients
• Data-driven approach grounded in customer service and automation metrics
• Working familiarity with LLM-based products

Nice to have

• experience in regulated industries

Benefits

• competitive salary and upsides of pre-IPO equity packages
• Hopper covers 100% of the premiums for the group insurance plan
• life, short term and long term disability coverage
• HSA that covers eligible medical and dental expenses
• access to Dialogue's telemedicine services
• access to an RRSP plan with automatic pre-tax withdrawals
• generous parental leave
• Unlimited PTO
• Carrot Cash travel stipend
• Access to co-working space on demand through FlexDesk
• work-from-home stipend

Before you apply

• This role utilizes automated decision-making systems to assess candidate suitability

About the company

Hopper is a travel platform that uses data and machine learning to provide travel agency services and fintech products. Its B2B division, HTS, powers direct channels for large brands like Capital One and Air Canada.