Principal Product Manager- Conversational AI

The role

You will own the customer-facing conversational agent roadmap across chat and voice. You will drive design decisions in Figma and build prototypes using AI coding tools to shape the experience for millions of travelers.

What you will do

• Own the roadmap for the customer-facing conversational agent across chat and voice
• Set the product bar for voice including latency, turn-taking, and ASR/TTS quality
• Engage enterprise partners through discovery, requirement shaping, and launch decisions
• Partner with Partner Solutions on implementation and onboarding
• Drive design daily by producing flows and wireframes in Figma
• Build working prototypes using AI coding tools
• Define and defend quality bars with the evaluation team
• Specify agent behavior including resolution, tone, and escalation policy
• Feed field learnings back into the roadmap

Required qualifications

• 8+ years of product management experience
• Principal or lead-level ownership of a customer-facing product
• Direct experience shipping voice-based conversational products such as IVR, voice bots, or contact center voice automation
• Hands-on ownership of a production voice product
• Working knowledge of ASR/TTS tradeoffs, latency budgets, and turn-taking or barge-in design
• Design fluency with ability to produce flows and basic mocks in Figma
• Ability to write enough code to get a prototype working using AI tools
• Hands-on front-end experience
• Deep partner-facing experience with enterprise clients
• Data-driven approach using customer service and automation metrics
• Working familiarity with LLM-based products

Nice to have

• experience in regulated industries

Benefits

• competitive salary
• upsides of pre-IPO equity packages
• 100% employee premiums for group insurance through Vitality Health
• Automatic contributions through Smart Pension
• generous parental leave
• Access to co-working space on demand through FlexDesk
• work-from-home stipend
• Carrot Cash travel stipend
• Unlimited PTO

Before you apply

• Hopper leverages AI-driven tools to assist in reviewing applications

About the company

Hopper is a travel platform and fintech provider that powers its mobile app, website, and B2B business, HTS. The company leverages data and machine learning to provide transparency and savings to travelers globally.