IT Administrator, Business Applications

The role

You will administer collaboration, service management, and automation platforms including Jira, JSM, Confluence, and Loom. You will handle user provisioning, configure workflows, and support citizen developers through the Workato platform.

What you will do

• Administer Jira, JSM, Confluence, and Loom
• Resolve access, permission, and configuration requests
• Configure projects, workflows, screens, custom fields, and automation rules
• Configure JSM request types, queues, forms, and SLAs
• Scope and deliver moderately complex improvements
• Monitor Workato recipe runs and triage failures
• Support citizen developers by onboarding builders and provisioning sandboxes
• Apply role-based access control and least-privilege access
• Identify and automate repetitive administration tasks
• Maintain knowledge base articles, runbooks, and configuration documentation

Required qualifications

• Hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms
• Experience configuring workflows, custom fields, and automation rules including service management SLAs or equivalent
• Working knowledge of RBAC and least-privilege access
• Experience managing permission schemes and user lifecycle on SaaS platforms
• Experience managing a request queue and resolving access and configuration issues within service levels
• Ability to scope, plan, and complete moderately complex projects with little direction
• Ability to write clear documentation and user guidance
• Ability to read and troubleshoot integration or automation logs
• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 3+ years of experience in IT, business systems administration, or SaaS platform administration
• Experience supporting a distributed or remote-first workforce
• Experience with Jira, Jira Service Management, and Confluence (Atlassian suite) or comparable platforms

Nice to have

• Administered Atlassian cloud products at scale
• Run recipe monitoring, connection management, or error triage on Workato or a similar iPaaS
• Supported governed self-service automation programs for business users
• Scripting skills (for example Python or JavaScript)
• Interested in growing toward integration and solution engineering
• Relevant certifications such as Atlassian, Workato, or similar
• Experience in high-growth SaaS or cybersecurity companies

Benefits

• Equity package in the form of stock options
• Health, vision & dental insurance for you and your family
• Flexible vacation policy
• Generous parental leave

About the company

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find, fix and verify exploitable attack vectors. The team is a fusion of former U.S. Special Operations cyber operators, startup engineers and operators, and formerly frustrated cybersecurity practitioners.