Senior Federal Technical Support Engineer

The role

You will provide advanced technical support to enterprise customers for Federal Products in FedRAMP and DoD environments. You will diagnose and resolve complex issues related to cloud infrastructure, networking, and security.

What you will do

• Provide advanced technical support via phone, email, chat, and remote sessions
• Diagnose and resolve customer-reported problems using root cause analysis
• Collaborate with engineering, product, and sales teams to resolve technical challenges
• Assist in the deployment and optimization of customer environments
• Monitor and respond to support tickets to maintain SLAs
• Mentor junior team members and contribute to internal training
• Stay abreast of emerging technologies and industry trends

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent professional experience
• 5+ years of relevant industry experience in technical support, systems administration, or cloud operations
• Proficiency in Linux administration
• Experience with Docker and containerization technologies
• Understanding of cloud platforms (AWS, Azure, or GCP) and Infrastructure as Code tools (Terraform, Ansible, or CloudFormation)
• Knowledge of networking fundamentals including TCP/IP, firewalls, VPNs, and load balancers
• Basic scripting skills in Bash, Python, or PowerShell
• Demonstrated self-learning ability
• Experience equivalent to a junior cloud administrator role in an enterprise setting
• Familiarity with identity management systems (RBAC, SSO, Active Directory, LDAP)
• Basic understanding of database concepts (SQL vs NoSQL)
• Experience troubleshooting, deploying, or maintaining cloud-based SaaS products for DoD and/or FedRAMP enclaves

Nice to have

• Experience integrating and troubleshooting APIs
• Familiarity with observability tools like Datadog
• Basic experience with managed database services such as Amazon RDS
• Full-stack coding proficiency in Python, JavaScript, or Go
• Background in cybersecurity including threat detection, vulnerability management, encryption standards, and compliance frameworks

Benefits

• Equity package in the form of stock options
• Health, vision & dental insurance for you and your family
• Flexible vacation policy
• Generous parental leave

Before you apply

• Must reside in the East Coast timezone
• Must currently have or previously have held a clearance or demonstrate qualification to gain a US GOVT Top Secret Clearance

About the company

Horizon3 is a remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors. The team is a fusion of former U.S. Special Operations cyber operators, startup engineers, and cybersecurity practitioners.