System Administrator Manager | Web Hosting Team

The role

You will lead the Indonesian Web Hosting SysAdmin team and manage its shift coverage. The role involves technical hands-on work with bare-metal servers and people management including hiring, coaching, and performance reviews.

What you will do

• Lead the Indonesian Web Hosting SysAdmin team and own its shift coverage
• Own incident response including acknowledgement, customer communication, postmortems and follow-up within SLA
• Act as the sysadmin escalation point for Customer Success on complex hosting and security cases
• Diagnose, optimise and fix a fleet running CloudLinux, LiteSpeed, cPanel/WHM and MariaDB
• Deliver long-term engineering and automation with Ansible/AWX, Prometheus and Grafana
• Drive AI adoption in operations
• Hire, onboard and coach
• Run weekly reporting, team KPIs and quarterly performance reviews
• Coordinate daily with the Lithuanian and Brazilian SysAdmin teams, WH engineering and product

Required qualifications

• 3+ years supporting enterprise-scale Linux environments, including database and web-server performance tuning
• 1+ years leading or mentoring an engineering or sysadmin team
• Hands-on experience with the web hosting stack: cPanel/WHM, LiteSpeed, Apache or Nginx, MariaDB/MySQL, CloudLinux (LVE, CageFS)
• Understand on-premises / bare-metal infrastructure
• Comfortable with security hardening and malware response on shared hosting (Imunify360, Monarx or similar)
• Script and automate: Bash or Python, Ansible
• Have hired before
• English skills are C1 - C2

Nice to have

• ideally one that runs shifts or on-call

Benefits

• Access to Reforge and CoachHub
• Global conferences
• Physical and digital libraries
• Mentorship through TesoXchange depending on location
• Work from home or anywhere in the world
• Time off to recharge
• Headspace subscription
• Wellbeing events
• Health insurance from day one depending on location
• Gym membership depending on location
• Regular health checks depending on location
• Clubs for sports, arts, and hobbies depending on location

About the company

Hostinger serves more than 5.5 million clients across 150 countries. The company is building an AI-first organization guided by 10 company principles.