Solutions Architect

The role

The Solutions Architect helps win complex deals by mapping customer systems and scoping the technical path to onboarding. This hands-on role involves leading technical demos, writing scope documents, and owning implementation for complex accounts through go-live.

What you will do

• Co-own discovery calls with the AE to surface integration requirements.
• Lead technically complex demos involving third party integrations.
• Scope CRM, lead source, API capabilities, and integration complexity.
• Evaluate APIs and review technical documentation to determine feasibility.
• Deliver a written complexity tier and produce the Technical Scope document.
• Hand off the Technical Scope to onboarding with a live walkthrough.
• Act as the primary technical owner through go-live for complex accounts.
• Participate in post-launch technical health checks.
• Stay current on product updates, new integrations, and capability changes.
• Build and own the integration discovery question set.

Required qualifications

• Know enough SQL to pull data on deal complexity, onboarding performance, and integration health.

Benefits

• Full medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO
• 12 paid holidays
• One floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• 401(k) retirement savings plan
• Employee stock purchase plan

About the company

Hatch is a small, ambitious team building AI that transforms how service businesses grow. Their engineering culture is driven by speed, ownership, and impact.