Team Lead, Traige

The role

You will lead, coach, and manage a team of Triage Analysts in Pune. You will oversee daily validation processes, ensure quality assurance, and optimize team workflows to deliver vulnerability assessments.

What you will do

• Lead, coach, and support a team of Triage Analysts.
• Assist in hiring and onboarding for the new team.
• Set performance goals and conduct one-on-one meetings and performance reviews.
• Serve as an escalation point for complex issues.
• Ensure daily validation processes align with SLAs and program requirements.
• Optimize team workflows and processes.
• Monitor report quality, validation accuracy, and procedural compliance.
• Act as a partner to customers by providing insights into vulnerability reports.
• Identify and implement improvements to intake workflows, documentation, and tooling.
• Track key metrics and report progress to senior leadership.

Required qualifications

• 6+ years of relevant corporate experience.
• 2+ years of experience in people management.
• Good understanding of the bug bounty landscape and vulnerability disclosure ecosystem.
• Strong understanding of common web vulnerabilities (OWASP Top 10) and basic security tools (e.g., Burp Suite).
• Demonstrated ability to manage distributed or shift-based teams.
• Excellent verbal and written communication skills.
• Strong organizational and decision-making skills, with experience managing KPIs and operational metrics.
• Comfortable working in a fast-paced, feedback-driven environment.
• Must be able to work from the HackerOne office in Pune 4-5 days per week.

Nice to have

• Experience or familiarity with HackerOne’s platform and the broader ethical hacking ecosystem.
• Background in web application security, bug bounty, or vulnerability triage.

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program

Before you apply

• Visa/work permit sponsorship is not available.
• Employment at HackerOne is contingent on a background check.

About the company

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The H1 Platform unites agentic AI solutions with security researchers ingenuity to secure the AI-native enterprise.