IT Operations Lead

The role

You will lead an IT team at the Torrance HQ to manage corporate IT and support factory operations. You will build AI chatbot workflows, provide executive support, and manage AV for events.

What you will do

• Lead the IT team day to day at HQ.
• Build and evolve AI chatbot workflows.
• Monitor ticket flow and implement automation or self-service.
• Provide executive and white-glove support.
• Run live AV for all-hands, podcasts, and events.
• Partner with factory IT for rollouts, incidents, and audits.
• Coach Technicians, Analysts, and Systems Admins.
• Partner with Security, Infrastructure, DevOps, Facilities, People Ops, and Production leaders.
• Manage vendor and license footprint.
• Handle hard escalations and lead post-mortems.

Required qualifications

• 7 or more years in IT, with at least 2 leading a team or a major program.
• Strong background in corporate IT at a HQ or campus environment.
• Hands-on track record building AI chatbot workflows and ticket deflection flows.
• Strong instinct for reading ticket data.
• Real experience with executive and white-glove support.
• Hands-on AV experience with conference room gear.
• Strong technical base in service desk, SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and automation.
• Track record of running an IT function that scales.
• Comfort partnering with a factory or field IT team.
• Sharp written and verbal communicator.
• Steady judgment.
• Able to lift up to 50 lbs and move hardware or AV gear.

Nice to have

• Degree in Computer Science, Information Systems, or a related field.
• Prior software engineering, scripting, or DevOps background.
• Certifications such as Crestron CTS, AVIXA CTS, or Q-SYS Level 1/2.
• Experience running IT across both a corporate HQ and a manufacturing site.
• Time spent in aerospace, defense, or another regulated environment.
• Familiarity with compliance frameworks such as ISO 27001, SOC 2, NIST 800-171, or CMMC.
• Experience building an IT team from a handful of people to a real function.

Benefits

• Medical, dental, vision, and life insurance plans
• 401k
• Relocation support may be provided for certain situations
• Flexible vacation policy
• Equity

Before you apply

• To conform to U.S. Government export regulations, you must be a U.S. citizen or national, lawful permanent resident, protected individual, or eligible to obtain required authorizations from the U.S. D

About the company

Hadrian is building autonomous factories to reindustrialize America by combining AI, advanced software, robotics, and full-stack manufacturing.