Customer Support Specialist - AgTech / Tecnología Agrícola

The role

You will provide reactive and proactive support to ranchers in South America. You will troubleshoot issues, analyze support data, and work with global teams to ensure a seamless customer experience.

What you will do

• Talk directly with ranchers through chat and phone.
• Troubleshoot issues using data, tools, and judgment.
• Analyze Support team data to spot patterns and improvement opportunities.
• Work with Field, Onboarding, and Product teams.
• Take ownership of customer issues from start to finish.
• Own performance metrics including response times and satisfaction scores.
• Visit ranches regularly to see the product in action.
• Bridge the gap between South American customers and global teams.

Required qualifications

• 2 years of experience in customer-facing roles.
• Full professional fluency in Spanish and English.
• Understanding of the ranching or livestock industry, especially extensive grazing systems.
• Familiarity with the South American beef or dairy sector across Argentina, Uruguay, or Brazil.
• Ability to bring calm to chaos and stay steady under pressure.
• Strong relationship-building skills.
• Comfort with learning complex systems and picking up new tools fast.
• Interest in using data to find insights.
• English proficiency is a requirement.

Nice to have

• Experience working with hardware products or field-deployed technology.
• Startup or high-growth environment experience.
• Familiarity with tools like Intercom, Salesforce, or similar systems.
• Experience working in ag-tech.
• Portuguese language skills.

Benefits

• Remuneration package including salary, benefits and restricted stock units.
• OSDE 410 plan, fully paid by Halter with dependents included.
• Comprehensive maternity cover, dental and vision.
• Complementary therapies like acupuncture.
• Up to 30 sessions per year of individual or group therapy.
• Up to 15 sessions per family group for bonding therapy.
• Annual US$750 personal growth fund.
• 26 weeks of paid parental leave for primary caregivers.
• 4 weeks of paid leave for the other parent.
• Flexible return-to-work options.

Before you apply

• Recruitment process will include interviews conducted in English.

About the company

Halter enables farmers and graziers to run productive and sustainable operations. The company is backed by Tier 1 investors including Founders Fund and Bessemer Venture Partners.