Billing Administrator

Auckland. Posted a month ago

The role

The Billing Administrator will own the end-to-end invoicing cycle for customers in NZ, AU, and the US. You will act as the main point of contact for customer billing queries and support internal teams and debt collection processes.

What you will do

Own the invoicing cycle by preparing and reviewing accurate invoices across NZ, AU, and US customer base
Keep customer billing data clean and current including contracts, collar counts, and pricing
Reconcile billing against contracts and system data
Identify and fix gaps in the billing process
Act as the main point of contact for customer billing queries via phone, email and Slack
Resolve customer queries and disputes with empathy and clarity
Serve as the billing expert for Sales, Account Management, and Finance teams
Partner with Finance on month-end, reporting, and audit requests
Support the end to end collections process
Keep accurate records of conversations, commitments and payment plans

Required qualifications

2+ years proven experience in a billing, accounts receivable or invoicing role
Confidence on the phone
Strong written and verbal communication
Serious attention to detail
A love of process
Solid systems capability in an ERP or billing platform such as NetSuite or Xero
Confidence in Excel or Google Sheets
Ability to juggle competing priorities

Nice to have

Experience with multi-currency or multi-entity billing (NZ, AU, US)
Exposure to NetSuite, Salesforce or a similar CRM/ERP stack
Experience helping a finance function scale

Benefits

Salary, benefits and an employee stock ownership plan
Southern Cross Health Insurance
Annual $1000 self-development budget
6 months fully paid parental leave for primary caregivers
4 weeks fully paid secondary caregiver leave
Wellness leave
Unlimited paid annual leave

About the company

Halter enables farmers and graziers to run productive and sustainable operations. The company is backed by Tier 1 investors including Founders Fund and Blackbird.