Technical Product Support Specialist

The role

You will handle complex support queries from farmers by analyzing collar data and diagnosing issues. You will monitor cow training processes and test new firmware versions on the R&D farm.

What you will do

• Handle tricky support queries from farmers via in-app chat
• Use collar data to replay events and diagnose issues
• Monitor cow training processes using data to track progress
• Reach out to farmers to offer support, insights, or advice
• Test new firmware versions by walking the collar and analyzing data

Required qualifications

• Passionate about agriculture
• Deep understanding of farming
• Tech-savvy
• Ability to communicate straight up with farmers
• Critical thinker capable of solving complex problems under pressure
• Organized and detail-oriented

Benefits

• Work that genuinely matters
• Personal growth fund

Before you apply

• Send a cover letter explaining why you are excited about the role and Halter
• Submit your CV

About the company

Halter builds virtual fencing technology to help farmers and ranchers improve productivity and sustainability. The company is backed by Tier 1 investors including Founders Fund and Blackbird.