Junior Software Engineer - Field Operations

The role

This person will monitor fleet performance and triage technical support tickets. They will also design and build internal tools, dashboards, and automations to improve Field Operations workflows.

What you will do

• Monitor fleet performance metrics to identify collar and tower issues
• Investigate and respond to technical support tickets
• Triage inbound issues and escalate to relevant teams
• Collaborate with Tier 1 Support, Deployment, Product, and Engineering teams
• Maintain internal documentation and knowledge bases
• Identify opportunities to remove manual work and improve internal workflows
• Build and improve internal tools for fleet monitoring and incident response
• Improve internal process flows including triage pathways and automation
• Create systems for improved alerting logic and trend analysis
• Visit customer farms to work through hardware issues as needed

Required qualifications

• A degree in Computer Science, Software Engineering, Mechatronics, or equivalent practical experience
• Strong analytical and problem-solving skills
• Confidence working with systems and data including dashboards, tools, workflows, logs, and APIs
• A builder mindset
• Strong technical troubleshooting skills
• Excellent attention to detail
• Clear and concise communication skills
• Strong time management skills
• Comfort operating in fast-paced environments
• A passion for supporting farmers and ranchers

Nice to have

• React
• React Native
• Node.js
• Kotlin
• Go

Benefits

• Personal growth fund

About the company

Halter enables farmers and graziers to run productive and sustainable operations using hardware and software. The company is backed by Tier 1 investors including Founders Fund and Blackbird.