Customer Experience Specialist, USA

The role

You will talk directly with ranchers via chat and phone to troubleshoot technical issues and solve problems. You will partner with technical, field, and product teams to ensure seamless customer experiences and analyze support data for insights.

What you will do

• Talking directly with ranchers through chat and phone
• Troubleshooting technical issues using data, tools, and judgment
• Partnering with technical teams to translate complex issues into simple actions
• Digging into Support team data to spot patterns and raise insights
• Working closely with Field, Onboarding, Sales, and Product teams
• Taking ownership from start to finish and following up with ranchers
• Owning performance metrics including response times, satisfaction scores, and quality of support
• Getting out on ranch to see Halter in action

Required qualifications

• 3+ years of experience in customer-facing roles
• Comfortable learning complex, technical systems and using new tools
• Deep understanding of the ranching industry

Nice to have

• The idea of learning code doesn't scare you
• Enjoy digging through data to find insights or building AI agents

Benefits

• Personal growth fund

Before you apply

• Send a cover letter explaining why you are excited about the role and working at Halter

About the company

Halter is on a mission to enable farmers and graziers to run productive and sustainable operations. The company is backed by Tier 1 investors including Founders Fund and Bessemer Venture Partners.