Customer Onboarding Specialist

The role

You will lead the rollout of Halter on new ranches by owning deployments end-to-end. This includes training animals and operators, solving problems, and supporting producers.

What you will do

• Own deployments from sales handoff through transition to Territory Manager and Support teams
• Work directly with ranchers to bring Halter into their operation and support day-to-day use
• Lead practical and useful training for the ranch
• Act as the main point of contact during deployment
• Partner with Sales, Territory Managers, Support, Product, and Operations
• Manage timelines, align resources, and clear blockers to keep deployments on track
• Solve problems quickly and adapt plans as conditions change
• Spot patterns in the field to improve future deployments
• Track key signals to understand improvements
• Set customers up for long-term success

Required qualifications

• Experience working with customers in onboarding, supporting, deploying, or managing complex rollouts
• Confidence operating independently and keeping priorities organized
• Ability to coordinate moving pieces and keep things progressing without constant oversight
• Practical, solutions-focused mindset
• Comfort working cross-functionally
• Clear, straightforward communication
• Good judgment and ability to adapt when plans change
• Genuine care for the people served and the quality of work

Nice to have

• Agriculture or ranching experience
• Can communicate in Spanish
• Startup or high-growth environment experience
• Familiarity with tools like Salesforce, Intercom, or similar systems
• Experience working in ag-tech

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with up to 4% employer match and immediate vesting
• Medical, dental, and vision coverage starting the first month after joining
• Employee Assistance Program (EAP)
• 3 paid wellness days per year
• $750 USD per year personal growth fund
• Unlimited PTO
• 16 weeks paid parental leave for birthing parents
• 8 weeks paid parental leave for non-birthing parents
• Onboarding travel to New Zealand

About the company

Halter enables farmers and graziers to run productive and sustainable operations. The company is backed by Tier 1 investors including Founders Fund and Blackbird.