Global Customer Onboarding Director

The role

You will lead the global organization responsible for converting signed customers into live, recurring customers. You will own the global onboarding strategy and operating model across Asia Pacific, North America, South America, and new markets.

What you will do

• Own and evolve Halter’s global Launch strategy, operating model and standards.
• Lead the regional Heads of Launch.
• Own launch performance and customer satisfaction across Asia Pacific, North America, South America and new markets.
• Set deployment ARR goals with Sales and Finance.
• Ensure every farm goes live on time with foundations to grow.
• Run the global operating rhythm using data and customer insight.
• Decide what should run centrally and what should run in-market.
• Own global cost to deploy.
• Own the launch health score and adoption measurement.
• Build attribution connecting launch quality to renewals, expansion, upsell and referrals.

Required qualifications

• Has built high-performing onboarding, implementation or field rollout organisations.
• Has led teams across countries, cultures and time zones.
• Understands the relationship between deployment speed, cost to deploy, customer adoption, retention, expansion and revenue.
• Has experience launching physical products.
• Has experience supporting customers through real-world implementation.
• Has experience turning manual onboarding into simple, scalable product experiences.

Nice to have

• Farming, livestock or animal welfare experience

Benefits

• Remuneration package made up of salary, benefits and an employee stock ownership plan.
• Southern Cross Health Insurance.
• Annual $1000 self-development budget.
• 6 months of fully paid parental leave for primary caregivers.
• 4 weeks of fully paid secondary caregiver leave.
• Wellness leave.
• Unlimited paid annual leave.

About the company

Halter enables farmers and graziers to run productive and sustainable operations. The company is backed by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.